We provide spot-on customer experience solutions and management consulting for businesses to thrive and Seize the Extraordinary.
“Companies that are obsessed about creating great customer experience, create obsessed customers.”
Clay Richardson
Customer Experince Design.
By the year 2025, customer experience will overtake price and product as the main brand differentiator.
Everything within Prodigy is aligned to meet and exceed the customer needs and desires.
Do you know your customer?
True customer insights are not limited to carefully captured data. Behavioral analysis and detailed profiles help create a customer experience that is family-like, easy, consistent, and profitable.
%
of customers are willing to pay more for a better customer experience.
%
customers will leave a brand they love after just one bad experience.
%
of companies that prioritize customer experience reported higher revenues than those that don't.
Our Services
Your knowledge of customers determines the quality of your offered customer experience. Attracting the right target segment and community for effective interaction, turning strangers into followers.
We apply verifiable processes and calculated steps to provide SMEs and retailers in the Middle East with effective online and offline customer experience solutions.
Recognizing that it’s the era of the customer, experiences are audited, optimized, and specifically designed to have a tangible, measurable impact on your brand or business performance.
Social
Attracting the right target segment and community for effective interaction, turning strangers to followers.
Content
Nurturing, educating, and entertaining followers to turn them to friends.
Service
Packaging, delivery, customer service, and follow-up to turn customers to promoters.
Retail & Sales
Selling and merchandising to turn friends to customers.
Offline to Online
Establishing an online presence for retailers (e-commerce, apps); supporting the customer experience with digital interfaces.
Our Impact
Highly personalized experience
Additional leverage over the competition
Unique and well-positioned brand identity
Increased profit margin
Enhanced customer loyalty and retention
Seize the extraordinary
Broader customer base
“Unless you have 100% customer satisfaction… You must Improve”.
Horst Schulze
Our Clients.
Let’s get inspired by these companies’ successful CX examples, where optimal experience for customers were created at all brand’s touchpoints.
Our locations.
Kuwait.
Dar Al Awadi, Mall Area
2nd floor, Office #5312
Ahmed Al Jaber Street, Sharq
Kuwait City, Kuwait
Locate us on Map.
Lebanon.
Center Hafez Abou Ajram
2nd Floor, Office #77
Al Marj Street, Baakline
Shouf, Mount Lebanon
Locate us on Map.
Say Hi.
Let's work together and
enhance your customer’s
experience.
Seize the extraordinary
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Seize the extraordinary